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Shipping & Returns


  • - All orders will be processed within 2-3 days from the moment the orders are placed. 
  • - All orders will be processed on business hours (9:00am - 3:00pm AST). Any order placed after 3:00pm (AST) will be processed the next day.

United States and Puerto Rico Shipping:
USA (5-15)

Puerto Rico (7-25 days)

Canada (7-25 days)

(Additional fees may be charged in customs).

Returns and Exchanges

Claims must be made within 21 days since delivery.

Only returns: accessories, sunglasses, NO SWIMWEAR NOR TOWELS.

We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for. Be sure to give us a secured address.

1. Delayed Orders (Resend): Orders not found, in transit, pending, or expired with more than 21 days counting from the date of the payment, for the USA including Puerto Rico and Canada.

  • Order is not received.
  • Tracking number doesn’t show any movement or information.

*Sometimes, the order has arrived at the nearest post office with pending delivery status because of incorrect or unclear address. Please go to the post office for delivery.

3. Damaged Orders: MSM Fashionale will provide a full refund/replacement if:

  • Order arrived damaged.
  • Order arrived damaged, but the customer doesn’t want the replacement to be sent.

*Provide photos of the damaged item to prove damage.

*The products might need to be returned.

4. Bad Quality:

  • Imperfections such as bad sewing, incorrect size/color, pieces missing, etc.

*Provide photos of the items received from buyer to prove imperfections.

*The products might need to be returned to MSM Fashionale.

*For pieces missing, MSM Fashionale will only resend, instead of the full refund.

6. MSM Fashionale will not accept any disputes with reasons as below:

  • The buyer does not like the items.
  • The buyer doesn’t “need” or “want” the product anymore.
  • The buyer ordered the wrong items.
  • Products smell unusual.
  • The shipping address provided is incorrect.


P.O. Box 22
Saint Just Station
Trujillo Alto, P.R. 00978

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