FREE SHIPPING ON ALL ITEMS
- - All orders will be processed within 2-3 days from the moment the orders are placed.
- - All orders will be processed on business hours (9:00am - 3:00pm AST). Any order placed after 3:00pm (AST) will be processed the next day.
United States and Puerto Rico Shipping:
Puerto Rico (7-25 days)
Canada (5-15 days)
(Additional fees may be charged in customs).
Returns and Exchanges
Claims must be made within 21 days since delivery.
Only returns: accessories, sunglasses, NO SWIMWEAR NOR TOWELS.
We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for. Be sure to give us a secured address.
1. Delayed Orders (Resend): Orders not found, in transit, pending, or expired with more than 21 days counting from the date of the payment, for the USA including Puerto Rico and Canada.
- Order is not received.
- Tracking number doesn’t show any movement or information.
*Sometimes, the order has arrived at the nearest post office with pending delivery status because of incorrect or unclear address. Please go to the post office for delivery.
3. Damaged Orders: MSM Fashionale will provide a full refund/replacement if:
- Order arrived damaged.
- Order arrived damaged, but the customer doesn’t want the replacement to be sent.
*Provide photos of the damaged item to prove damage.
*The products might need to be returned.
4. Bad Quality:
- Imperfections such as bad sewing, incorrect size/color, pieces missing, etc.
*Provide photos of the items received from buyer to prove imperfections.
*The products might need to be returned to MSM Fashionale.
*For pieces missing, MSM Fashionale will only resend, instead of the full refund.
6. MSM Fashionale will not accept any disputes with reasons as below:
- The buyer does not like the items.
- The buyer doesn’t “need” or “want” the product anymore.
- The buyer ordered the wrong items.
- Products smell unusual.
- The shipping address provided is incorrect.